How to add an email account - MS Outlook 2013 / 2016 (POP3/IMAP)

How to steps in setting up Outlook 2013/2016 to create a POP3 or IMAP account.

JUMP TO SECTION [Word Instructions] | [Picture Instructions] | [Basic Trouble shooting]

1. Click on FILE 
2. The 'Account Information window will open. Click on Account Settings
3. The email account window will open and you should be on the 'E-mail' tab - click New
4. The 'Auto Account Setup' window will now open, you will need to input ALL of these settings
   • Your Name: Display name how it will be seen by others
   • E-mail address: Full e-mail address
   • Password: Your E-Mail Password
5. Check the box 'Manually configure server settings or additional server types
6. Click 'Next'
7. The 'Choose E-mail Service' window will appear, click the bubble for Internet E-mail
8. Click 'Next'
9. The "Internet E-Mail settings' window will appear with your name and email filled in, here you will want to fill in the rest of the information 
   • NOTE: We Recommend that you use the 'Test Account Settings' during set up or editing the account (the check box will be on the right side of this screen)
   • Choose EITHER POP3 or IMAP for the Account type
   • Depending on which Account Type Selected, choose the setting below (Always VERIFY with our KB 'Email Settings POP3 / IMAP')
     • Incoming mail server (POP3): mail.ephost.com
     • Incoming mail server (IMAP): mail.ephost.com
   • Outgoing mail server (SMTP): mail.ephost.com
   • User name: Enter in the Full E-Mail address
   • Password: Your E-Mail account password
   • OPTIONAL: Check the Remember password is optional but if not selected the you will have to enter your password every time you send or receive e-mail
10. Click More Settings... button to the right
11. In the new window, click on the tab called 'Outgoing Server'
12. Check the Box for "My outgoing server (SMTP) requires authentication"
    • The Option for "Use same setting as my incoming mail server' should already be checked
13. Click on the tab called 'Advanced'
    1. Change the Incoming Server Based on POP3 or IMAP (Always VERIFY with our KB 'Email Settings POP3 / IMAP')
       1. POP3 is 995
       2. IMAP is 993
    2. Check the box 'This server requires an encrypted connection (SSL)'
    3. 'Outgoing server (SMTP)' change to: 465 
    4. Change the 'Use the following type of encryption connection' to TLS
14. Click 'OK' to close the window
15. Click 'Next' to finish setting up the account

OUTLOOK WILL TEST THE ACCOUNT NOW

OUTLOOK should now open the "TEST ACCOUNT SETTINGS" dialogue box.  

It will test the settings to make sure your email is setup correctly, if it is, you will get two green check marks.  Then Click 'Close'

You will then be greeted with a "Congratulations!" Notification screen

Click 'Finish' and your done.

PICTURE INSTRUCTIONS

STEP 1 - Click on FILE 

STEP 2 - Click on Account Settings

STEP 3 - Click New

STEP 3 - Add Account Screen

Explanation of each...

Your Name: Display name how it will be seen by others
E-mail address: Full e-mail address
Password: Your E-Mail Password

Check the box 'Manually configure server settings or additional server types

Click 'Next'

STEP 4 - ADD Account Type

The 'Choose E-mail Service' window will appear, click the bubble for Internet E-mail

Click 'Next'

STEP 5 - POP and IMAP Account Settings

NOTE: We Recommend that you use the 'Test Account Settings' during set up or editing the account (the check box will be on the right side of this screen)

Choose EITHER POP3 or IMAP for the Account type

Depending on which Account Type Selected, choose the setting below (Always VERIFY with our KB 'Email Settings POP3 / IMAP')

• Incoming mail server (POP3): pop.ephost.com
• Incoming mail server (IMAP): imap.ephost.com
• Outgoing mail server (SMTP): smtp.ephost.com
• User name: Enter in the Full E-Mail address
• Password: Your E-Mail account password

OPTIONAL: Check the Remember password is optional but if not selected the you will have to enter your password every time you send or receive e-mail

Click More Settings... button to the right

STEP 6 - OUTGOING SERVER

In the new window, click on the tab called 'Outgoing Server'

Check the Box for "My outgoing server (SMTP) requires authentication"

The Option for "Use same setting as my incoming mail server' should already be checked

NOTE: as in the image, sometimes it may be necessary to use the setting to "Log on using"

STEP 7 - ADVANCED (Port & Security)

Click on the tab called 'Advanced'

Change the Incoming Server Based on POP3 or IMAP (Always VERIFY with our KB 'Email Settings POP3 / IMAP')

• POP3 is 995
• IMAP is 993

Check the box 'This server requires an encrypted connection (SSL)'

'Outgoing server (SMTP)' change to: 465 

Change the 'Use the following type of encryption connection' to TLS

Click 'OK' to close the window

Click 'Next' to finish setting up the account

OUTLOOK WILL TEST THE ACCOUNT NOW

OUTLOOK should now open the "TEST ACCOUNT SETTINGS" dialogue box.  

It will test the settings to make sure your email is setup correctly, if it is, you will get two green check marks.  Then Click 'Close'

You will then be greeted with a "Congratulations!" Notification screen

Click 'Finish' and your done.

BASIC TROUBLE SHOOTING

We Recommend that you use the 'Test Account Settings'  during set up or editing the account

ISSUES: I CAN'T SEND TEST (SMTP issue)

You see an error message that states "Send test e-mail: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)."

STEPS to FIX

1. Go back in to your Account and click on the "More Settings..."
2. Click on the Outgoing Server
3. Click the box that says "My outgoing server (SMTP) requires authentication"
4. Usually the option "Use same settings as my incoming mail server" is already selected, if not, select it and try again.
5. IF it is selected change the selection to "Log on using" and enter your User Name and Password and check the "Remember password" and test again.

Also See: Email Settings POP3 / IMAP | Check email online | Email Troubleshooting | Adding an email to your hosting account WINDOWS / LINUX | Using MSOutlook 2003, 2007/2010, 2013/2016

Contact Support

If you are still having issues, please contact us for further help.
1-877-EPHOST1 | support@ephost.com