In order to use FTP to upload/download files your website you will need an FTP client. This is usually software that you install on your computer. e.g. CuteFTP, FileZilla, or WSFTP. In a pinch you can use, MS Internet Explorer as your FTP client.
CuteFTP: https://www.cuteftp.com
FileZilla: https://filezilla-project.org
WS_FTP: https://www.ipswitch.com
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