The invoicing and payment schedules vary depending on the services rendered. We accept Visa, MasterCard, Discover, American Express, business & personal checks and PayPal.
Web Hosting: Shared, Dedicated, Managed Cloud and Enterprise
Payments for web hosting services are due in advance of rendering service. The vast majority of web hosting payments are due on the 1st of the month in which you are due to be billed. Your account will be set to monthly, quarterly, annually or biennially term based on the option you selected when your account was created. We invoice 30 days prior to the due date- except in the case of monthly terms which are invoiced 23 days in advance. On the due date (usually the 1st for hosting fees) your card will be charged if you have a credit card on file.
Cloud Hosting
Cloud hosting invoices are based upon your actual previous month's hourly usage. Usage is calculated based upon the aggregate amount of RAM, CPU, HDD and bandwidth used across all of your cloud servers. Additional fees may include licensing, template storage and backup disk space. You will be invoiced 'NET23' on the 1st of the month and the invoice will be due the 23rd or 24th of the month.
Domain Name Renewals & SSL Certificates
Some services such as domain name registrations and SSL certificates are due on, or a couple of days before, the date they expire (anniversary date-of-purchase). Other add-on services such as extra email disk space or dedicated IP addresses may coincide with your web hosting due date or on the anniversary date-of-purchase. Please contact support if you would like us to adjust/consolidate your due dates (for add-on services) to the first of the month.
Web Development & Professional Services
Web Development and Professional Services will be invoiced 'NET5' on the 1st of the month for all hours completed in the previous month. This will continue monthly until the project has been completed per your Work Order. You will be invoiced at the rates specified in your Word Order. In some cases where a deposit was required, or a payment plan created, your invoicing schedule may differ.
Please Note:
You will NOT receive a paper statement. All invoices are sent by email and will require you to login to your Account to view and pay your invoice. If you prefer not to login we suggest increasing your payment term to a longer term.
The following is a list of the payment reminders we send. You may contact us to deactivate payment reminders.
23-30 Days in Advance: "Invoice Payment Reminder"
On the Due Date: "Invoice Payment Reminder"
5 Days After: "First Invoice Overdue Notice"
10 Days After: "Second Invoice Overdue Notice" AND Late Fee added
13 Days After: "Third Invoice Overdue Notice"
15 Days After: "Service Suspension Notification"
Late fees may apply. A late fee of 1.5% or $5.00 minimum is applied to all outstanding invoices past the 10 day grace period.
Also See: All Billing KB's | Update Credit Card | Make a Payment | Printing an Invoice
Contact Support
If you are still having issues, please contact us for further help.
1-877-EPHOST1 | support@ephost.com
