These are the settings you will need to configure your email client. e.g. MS Outlook or MAC Mail.
Regardless of your email client, the following settings will apply. Click on here to be taken to your specific service:
HOSTING PLAN EMAIL SETTINGS (IMAP/POP3)
SMARTERMAIL SETTINGS (IMAP/POP3)
SMARTERMAIL SETTINGS (MICROSOFT ACTIVESYNC)
MICROSOFT 365 / OFFICE 365
Our servers will accept and support older/traditional email ports (25, 110, 143 & 587), which include unsecured and TLS protocols. However, we highly recommend using the SSL settings displayed below.
HOSTING PLAN EMAIL SETTINGS:
If you are using the included email service in your hosting plan here, please follow the settings below to configure your email. We support all major configurations for email, but we do recommend using SSL encrypted email (SSL or TLS) as this will ensure your sensitive data is transmitted to its destination securely.
You will need to choose your incoming and outgoing server that matches your Control Panel login. You may find this information by logging in to your account page and pressing the Green Button that says "Control Panel". You may find the server name in 2 places....
1) The address bar at the top of your browser, it will match one of the following server names below
2) The other place is on the far right side under the 'General Information' where the link states 'Server Information', clicking on that will open a new page. The second line will say "Server Information" followed by "EP###", which will match one of the following servers below.
Mail Server Type: IMAP or POP3
Username: Your full email address
Password: Your case sensitive password
Incoming Server (pick the one assigned to your account):
ep403.ephost.com
ep404.ephost.com
ep407.ephost.com
ep408.ephost.com
- POP3 Port: SSL 995 or TLS 110
- IMAP Port: SSL 993 or TLS 143
Outgoing Server (pick the one assigned to your account):
ep403.ephost.com
ep404.ephost.com
ep407.ephost.com
ep408.ephost.com
- SMTP Port: SSL 465 or TLS 25
Type of Encrypted Connection: SSL (Windows OS)
Secure Password: Unchecked (Windows OS)
SMTP Authentication: Checked ** (Windows OS)
Use Secure Socket Layer (SSL): Checked (Mac OS)
Authentication: Password (Mac OS)
Outgoing Mail Server: Use Authentication / Username is Full Email (Mac OS)
* In order to use encryption on your e-mail you must use one of the servers listed above specifically as your incoming and outgoing server.
SMARTERMAIL EMAIL SETTINGS:
If you have a SmarterMail Email Plan please follow the settings below to configure your email. We support all major configurations for email, but we do recommend using SSL encrypted email (SSL or TLS) as this will ensure your sensitive data is transmitted to its destination securely.
Note, IMAP/POP3 clients should follow the instructions below (A) and Microsoft ActiveSync clients should follow below (B).
A) Mail Server Type: IMAP or POP3
Username: Your full email address
Password: Your case sensitive password
Incoming Server: mail.ephost.com
- IMAP Port: SSL 993 or TLS 143
- POP3 Port: SSL 995 or TLS 110
Outgoing Server: mail.ephost.com
- SMTP Port: SSL 465 or TLS 25
Type of Encrypted Connection: SSL (Windows OS)
Secure Password: Unchecked (Windows OS)
SMTP Authentication: Checked ** (Windows OS)
Use Secure Socket Layer (SSL): Checked (Mac OS)
Authentication: Password (Mac OS)
Outgoing Mail Server: Use Authentication / Username is Full Email (Mac OS)
B) Mail Server Type: Microsoft ActiveSync
If you have paid for the ActiveSync upgrade please manually configure your email address in your email client specifying the details below.
Mail Server Type: Microsoft Exchange or Microsoft ActiveSync
Mail Server: mail.ephost.com
Username: Your full email address
Password: Your case sensitive password
* In order to use encryption on your e-mail you must use "mail.ephost.com" as your incoming and outgoing server.
MICROSOFT 365 EMAIL SETTINGS:
If you are using Microsoft 365 (formerly office 365) please follow the settings below to configure your email.
Mail Server Type: Microsoft 365, Office 365 or Exchange
Username: Your full email address
Password: Your case sensitive password
Webmail Access:
https://portal.office.com >> Login Top Right
Email Client Instructions Desktop and Mobile Devices:
Android Devices:
https://support.microsoft.com/en-us/office/set-up-email-in-android-email-app-71147974-7aca-491b-978a-ab15e360434c
Windows Phone:
https://support.microsoft.com/en-us/topic/use-office-365-on-your-windows-phone-f814620e-279e-4690-b87f-cdf32bc4305e
SMTP Authentication:
https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365
Also See: Email Settings POP3 / IMAP | Check Email Online (Webmail) | Email Troubleshooting
Contact Support
If you are still having issues, please contact us for further help.
1-877-EPHOST1 | support@ephost.com
