To ensure uninterrupted hosting services, we highly recommend keeping a credit card on file for your account, even if it's not your preferred payment method. This helps prevent accidental suspension. Additionally, timely payment is crucial for activating and renewing domain name registrations and SSL certificates. For your convenience, new accounts are automatically set up with recurring payments.
We accept Visa, MasterCard, American Express, and Discover for automatic payments. An invoice will be sent 3-4 weeks before the due date, and the charge will be processed on that date. If necessary, you can contact us to modify your payment method or type before the automatic payment is processed.
If you've previously set up automatic payments but your account remains unpaid after the due date, it could be due to a denied or expired credit card. Please ensure that your card is valid to avoid any issues. Rest assured, you'll always receive a payment confirmation via email.
While we do accept business and personal checks, please be aware that failure to receive payment by the due date could result in accidental account suspension. To minimize the risk, we prefer credit card payments.
To enable automatic payments, simply add a credit card to your account and indicate your payment preference as "Pay by Credit Card."
Also See: All Billing KB's | Update Credit Card | Make a Payment | Printing an Invoice
Contact Support
If you are still having issues, please contact us for further help.
1-877-EPHOST1 | support@ephost.com
